Lead the development and execution of end-to-end change management strategies for enterprise-wide initiatives, including technology transformations and organizational restructures. Conduct stakeholder analyses, change impact assessments, and readiness assessments to inform tailored change strategies. Develop and deliver change plans covering communication, training, leadership engagement, resistance management, and reinforcement tactics. Facilitate workshops, focus groups, and stakeholder engagements to support awareness, alignment, and buy-in. Design and deploy communications and enablement materials that are targeted, clear, and compelling. Collaborate closely with project managers, Finance, HR, IT, and business leaders to ensure change efforts are aligned with project goals and business outcomes. Develop readiness and skilling content leveraging multiple modalities based on customer experience and learning development best practices. Document new ways of working and process flows as required to assist stakeholders with navigating future state of their role and the organization. Develop and monitor adoption metrics, assess risks, and adjust strategies to ensure sustained change and value realization. Coach and support leaders at all levels to fulfill their roles in change and serve as visible sponsors. Contribute to the development of high-quality and timely deliverables. Utilize Agile Project Management frameworks and methods as needed. Help develop and mentor consultants working within the business unit or on an account. Support Training activities and content development as needed. Provide status reporting of progress, dependencies, issues, risks, and overall program health. Coordinate with other initiatives to make sure there is a common understanding on timelines and other overlaps. Identify opportunities to provide or create additional client value. Contribute to internal areas such as recruiting, marketing, and more. Collaborate with internal and client project team members, and contribute to internal communications and readiness activity within the program team and with client groups.
7+ years' experience leading business transformation engagements with successful outcomes in complex, global organizations. Bachelor's degree required, Masters degree preferred. Management Consulting experience required. Experience developing and implementing OCM strategies for ERP implementations, Finance preferred. Experience with ORACLE Fusion preferred. Organizational design and organizational effectiveness experience a plus. Utilities and/or infrastructure services industry experience a plus. Experience and knowledge of project and change management principles and methodologies. Change Management certifications (e.g. PROSCI) preferred. Strong coaching and influencing skills; ability to influence others and move toward a common vision and/or goal. Ability to quickly build trust and value-based relationships with employees at all levels of the organization. Strong knowledge of Project Management frameworks- PMI, PMP or Scrum certifications preferred. Motivated by an entrepreneurial mindset and comfortable with ambiguity. Ability to facilitate project teams, guided by a strong understanding of group dynamics while driving results.
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